Questions and answers
The questions people ask us most. Anything else, message us on WhatsApp.
How do I book?
Send a request on this site or message us on WhatsApp at +44 20 7946 0000. We'll offer you a time and confirm the price. We aim to reply within 2 hours during opening hours.
Can I book without WhatsApp?
Yes. On the Get a price page, fill in the form and press Book on our agenda. Your request goes straight to our team and we confirm by WhatsApp, phone or email.
Do I need a patch test?
New colour and tint clients need a quick, free patch test at least 48 hours before the appointment.
Can I choose my stylist?
Yes. Tell us who you'd like when you book and we'll keep you with them whenever they are available.
Can I ask a quick question online?
Yes. Press the chat button at the bottom of any page. It answers from our team's own information. Please don't share payment details in the chat.
Do you come to homes or venues?
Yes, for makeup, hair styling and some nail services, with a travel fee depending on distance.
How long does gel last?
Usually two to three weeks.
What if I am not happy with the result?
Tell us within 7 days and we'll book you in to put it right.
What is your cancellation policy?
Please give us at least 24 hours' notice. Late cancellations or no-shows may be charged 50%. If something urgent comes up, talk to us and we'll work it out.
Do you sell gift vouchers?
Yes, for any amount or service.
Still have a question?
Message us on WhatsApp and we'll get back to you as soon as we can.